Privacy policy

Who we are

Smile Advocates is a patient coordinator. We help people in the UK compare quotes from dental clinics in Turkey. We are not a dental provider. For the information you send us, we are the data controller. You can contact us at hello@smileadvocates.com.

What we collect

• Your name and WhatsApp number
• The treatment you’re interested in and when you’d like to travel
• Anything you tell us about your teeth or health, and any photos or X-rays you send
• The page you came from and basic campaign information (for example, which advert you clicked)

Information about your teeth and health is “special category” data under UK GDPR. We only collect it with your explicit consent, which you give on our quote form.

How we use it

• To ask clinics for treatment plans and quotes for you
• To contact you on WhatsApp about your quotes and, if you go ahead, your treatment and aftercare
• To understand which of our pages and adverts are useful, so we can improve them

We don’t sell your information, and we don’t send marketing messages without asking you.

Who we share it with

We share your details, photos and X-rays only with the clinics in Turkey that we shortlist for your case, so they can prepare a treatment plan. This is a transfer outside the UK. Clinics receive only what they need to assess your case.

Our database and file storage are provided by Supabase, and the data is stored on servers in Singapore. Our website is hosted by Vercel, and we use Vercel Web Analytics to count page visits. It doesn’t use cookies or identify you personally. These providers process data on our behalf under data processing agreements that include safeguards for international transfers.

How long we keep it

If you don’t go ahead with treatment, we delete your information, including photos, 12 months after your last contact with us. If you do go ahead, we keep your records for as long as we need them to support your aftercare and to meet our legal obligations.

Your rights

You can ask for a copy of your information, ask us to correct or delete it, or withdraw your consent at any time by emailing hello@smileadvocates.com or telling us on WhatsApp. Withdrawing consent doesn’t affect anything we did before you withdrew it.

If you’re unhappy with how we handle your information, you can complain to the Information Commissioner’s Office (ico.org.uk).